Returns & Exchanges
At ICE, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn apparel and accessories. If your new fashion piece isn't the perfect fit, we are here to help you find an exchange or process a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all ICE tags attached to ensure the return meets our quality standards.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing